Contacting Blue Bell Mini Crewe
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Crewe
Batteries, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, Nitrogen Inflation, Servicing, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Wheel Alignment
Really excellent customer service. Terry also sorted out a towbar without me having to lift a finger. Staff are friendly. I have had to drop it to a one star due to them not settling my finance in time and leaving me with an outstanding balance which I had to pay. Shame as they were good up until then.
F
After booking a 48 hour test drive to weeks in advance I was disappointed when I arrived to be told that there were no cars available especially when i called the day before to check if everything was ok. Joe was very helpful and explained in detail about purchasing a mini and after a hour in the dealership found me a mini club man.
F
Thanks for the 48 hour test drive guys.....love it and will be changing soon. countryman definitely this time xx
F
It s been an amazing experience with the guys from Blue bell! I was on a test drive with the new 3 series for 24 hours! The best costumer service i ever had ! Thank you!
F
Not the best experience for both myself and my partner. Positives: + Greeted by friendly salesman, Mark Attwell. + Introduced to Aaran Taylor who negotiated a discount on a brand new car. + Got the new car delivered to our home address as per request. Came with a Spike plush toy, flowers and full tank of fuel; lovely! + The Cooper S is a brilliant piece of engineering with a design that looks and sounds fantastic. Negatives: - Lack of communication after purchasing a new car. Sales assistant went on sick leave for 2 weeks, but nobody wanted to deal with our queries in his absence. Couldn't add any options onto the car or get finance quotes. - Told the wrong information on phone and email, couldn't give a straight answer or tell us the delivery date after the car got delayed at the factory; had to keep rearranging insurance and days off work. - Brand new car came with delivery plastic residue left on it, it is missing a bolt cover for the rear C pillar, it has a possibly faulty bonnet as it doesn't latch correctly unless dropped from the maximum height possible or firmly pressed from above, and it has multiple scratches, some exceeding 10 cm in length... I wrote a review prior to this one detailing the aforementioned concerns and had a reply from Sammie Turner telling us to contact Arwa Middleton who put us in touch with Robert Barnes, Blue Bell's brand manager. In the meantime I removed my review to allow them time to apologise and get back to us regarding fixing the scratches. I was quoted £30-50 by a well-known, and highly respected, company for machine polishing the panel with the largest scratches. Arwa got back to me and rather rudely accused me of trying to solicit Robert of his personal phone number!? Not sure why this turned to slander, but I had very little communication with him prior to my review; only an email asking him to confirm delivery of the car after the initial complaint about not being able to get through to anyone. I can't understand why someone would say these things, especially from someone I've not spoken to or met in person before. †Rob has since apologised, stating that it was a mix up between customers. They are however, as a company, not happy or willing to fix our issues with the car!? The experience so far has been atrocious. Never have I ever been treated so poorly when buying something. The cars are great, but I'd recommend avoiding this specific dealership until they take some courses on customer care and service. Update: Have since found that the initial scratch was longer than what we pictured, it rather visibly spreads right across the nearside passenger door and across the nearside rear panel. We also found that there were stress marks in the plastic trim above the nearside rear wheel arch where the car had experienced an impact at some point prior to being delivered to us... No offers as of yet to fix anything and no replacement parts have been sent. We've since had the scratches machine polished out by professionals, at cost to ourselves, and are left without the missing part as the dealership has taken to ignoring us again and won't confirm the item name. Total let down by the dealership and despicable that we have to do any of this for a brand new car.
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